Louisiana Hospice and Palliative Care – Hospice Heroes

Louisiana Hospice and Palliative Care – Jennings, La.

The wonderful thing about being a mission-driven organization is that we all, no matter what our position or title, strive to fulfill that mission every day. Recently, a home office employee had a family member who needed hospice services. She spoke with us about the process and available options. Her family member initially chose another provider, but we told her to let us know if she needed anything.

A few days later, she again sought our help – her family member was in extreme distress and their hospice provider would not come to the home to help. She could not immediately find the person she was looking for – they were visiting one of our locations – but, luckily, she encountered JoAnne Little, who asked how she could help.

JoAnne listened to her story and immediately called Angela Fontenot, administrator at Louisiana Hospice and Palliative Care in Jennings, La. Angela talked to her and was able to walk her through the transfer process. Holly Miller, RN, admitted the patient to our program that day and stayed over three hours on the first visit. The next day, Holly and Terri Miller, RN, both spent most of the day with the patient and family. Paul Estes, chaplain, was also able to spend extended time with them. The patient passed away later that day.

Thanks so much to Joanne for stepping in with a fellow employee and getting the ball rolling. Thanks to Angela for your passion and for getting this transfer completed as soon as possible. And thanks to Holly, Terri and Paul for spending many hours in the home to provide exceptional care. You all saw a need and stepped in to help. Our employee said that she had no idea hospice was such a special service. You are all our Hospice Heroes!